Transparency

Open Q&A

We'd like to share our thoughtful responses to important topics and concerns raised by potential clients.

High Monthly Pricing

Our Response: Our service pricing starts at $495/mo. and can scale up depending on the project. We don’t charge development fees, which means our service pricing includes not just the initial website redesign but ongoing updates, weekly maintenance, hosting, cyber security, one-on-one collaboration, and direct support. This ensures your website remains current and competitive without additional hidden costs. We’re a responsive, professional, website team here for you 24/7, that grows with your business. If you shop website pricing at our level of quality, response time, and range of services, to other in-house or digital agency options, our pricing is reasonable – without the upfront financial risk.

Loss of Control Over the Website

Our Response: While we handle (and are responsible for) the technical aspects, you always retain control over your content and overall direction. We work closely with you to ensure your vision is accurately represented and can provide regular reports and updates to keep you in the loop. It’s imperative for us to maintain development consistency and site security. WordPress is the most targeted website platform by hackers. We go the extra mile to give you as much site control as possible, without jeopardizing the framework or security of your website.

Website Customization Limits

Our Response: While its common for digital “agencies” to grab a pre-made website, shove-in your content, and call it done, we never take this cheap fast-food approach. Pre-made websites are low cost and shave weeks or months off development time, but force unique brands to express their value within the restrictions of that template. We’re proud to work with the total freedom to create 100% custom designs that fit your unique branding and business needs. Client input and feedback is always integral to our process.

Long-Term Commitment

Our Response: We’re not into long-term obligations either. Our services are offered on a paid month-to-month basis. We’re committed to delivering results, and if we don’t meet your expectations or you’re unhappy for any reason, you’re free to explore other options. We respect your choice, and are proud to support you without any obligation.

Website Ownership Lock-In

Our Response: Our websites are a mixture of resources owned by Falcon, and resources owned by our clients. While Falcon owns the design, hosting, plugins, and licenses… You as a client own the domain name, all content, and intellectual property. Should you choose to move in a different direction in the future, your business domain can revert to the previous website, or an alternative website of your choice. We’re open to discussing and negotiating ownership terms before you join as a client.

Fear of Time Investment

Our Response: Our team is experienced in making your site redesign seamless, hands-off, and hassle-free. We follow a proven process that ensures a high quality site design without reliance on client direction. Our message to busy business owners “Focus on what you do best for your business, while we create an amazing website!”

Skepticism About ROI

Our Response: We have a proven track record of helping businesses increase their online presence and conversion rates. After clients switched to our redesigned site, on average we see a 15% increase in conversion goals. Every client is different, some experienced 40% higher conversions, while others stayed consistent and their competitors struggled. At your request, we can connect you with any of our clients, and you can ask about their business metrics after partnering with us.

Existing Website Investment

Our Response: We’ll leverage your existing website assets as content that can be enhanced for the new redesign. This approach ensures you get the best return on your past investments while moving forward with a modern and effective site design.

Trust in a New Web Design Company

Our Response: We totally understand this one. There’s unfortunately a lot of unethical digital “agencies” out there that make lofty promises, then proceed to lite your money on fire. 😡 Frankly we’re upset by it too. We prioritize full transparency and good communication. At your request, you can choose any client from our portfolio, and we’ll put you in touch to ask them anything about us, our character, and/or our work. We appreciate every opportunity to build your trust.